Ff13 Privacy Policy - Personal Data Protection
At ff13, the privacy and security of our Malaysian users' personal data is our top priority. This Privacy Policy explains how we collect, use, store, and protect your information.
This document was last updated in January 2026. By using our platform, you agree to these privacy practices.
1. What Information Is Collected?
We collect the following categories of information to ensure a smooth and secure platform experience:
- Account Details: Name, email address, phone number, age, and other registration details.
- Device and Browser Information: Device type, operating system, IP address, and browsing data such as cookies.
- Payment Information: Details of deposit and withdrawal transactions made in Ringgit Malaysia (RM).
- Usage Data: Activity logs, types of games played, session duration, and transaction history.
- Cookies and Tracking Technologies: Collecting data to deliver more relevant content and a personalised user experience.
2. How Is Your Information Used?
Ff13 uses the information collected for the following purposes:
- Processing account registrations and ensuring secure access.
- Managing financial transactions such as deposits and withdrawals in MYR securely and efficiently.
- Providing a personalised gaming experience and relevant promotions.
- Contacting users for customer support and important notifications.
- Preventing fraud, money laundering, and protecting the integrity of the platform.
- Complying with legal and regulatory obligations in Malaysia.
3. Cookies & Data Security
We use cookies to assist with account verification, optimise website performance, and personalise your experience. You can manage cookie preferences through your browser settings, though some platform features may be limited if cookies are disabled.
We implement strict technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include industry-standard encryption and firewall protections.
4. Is Your Information Shared With Third Parties?
Ff13 does not sell or rent your personal information to third parties. However, we may share your information with:
- Technology service providers that support platform operations (e.g., traffic management, technical support).
- Law enforcement authorities where required by Malaysian law.
- Banks or financial institutions for payment transaction processing and fraud prevention.
All third parties are bound by strict contractual obligations to ensure your data is protected and used only for authorised purposes.
5. Your Rights as a User
You have the following rights regarding your personal data held by ff13:
- Access: Requesting a copy of the personal information we hold about you.
- Correction: Requesting corrections to any inaccurate or incomplete information.
- Erasure: Requesting the deletion of your personal data within the bounds of applicable laws and regulations.
- Objection: Objecting to the processing of your data for direct marketing or customer profiling purposes.
- Withdrawal of Consent: You may withdraw your consent to the use of your data at any time.
To exercise any of these rights, please contact our support team at [email protected] and we will assist you promptly.
6. Changes to the Privacy Policy
Ff13 reserves the right to update this Privacy Policy from time to time to comply with changes in legislation or industry best practices. Users will be notified of any changes via the website or email before they take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Further Privacy Enquiries?
If you have any questions about the ff13 Privacy Policy, our team is here to help. Feel free to reach us via the platform's support channels or visit the FAQ for a prompt response.